Shipping policy
At Table Pads Pro, we strive to deliver your custom table pads quickly and safely. Here's what you need to know about our shipping:
Order Processing: Orders are reviewed and confirmed within 1–3 business days after payment.
Production Time (every pad is custom-built to your exact table, so production happens before it ships):
- Standard: 4–6 weeks (up to 8 weeks during the September–December holiday season)
- Rush production is available for an additional fee — call 888-929-4940 to arrange.
Delivery / Transit Time (time on the road once your pad leaves our facility):
- Standard — UPS Ground: typically 4–8 business days. We ship most orders via UPS Ground. Once a package is in the carrier's hands, transit delays from weather or carrier issues are beyond our control, so ground delivery dates are estimates, not guarantees.
- Expedited — Air: 1–3 business days with a guaranteed delivery window (additional fee; this is air delivery, not UPS Ground).
Need it fast? Our Rush Order service combines rush production with air delivery to get a finished custom pad to your door in as little as 5–10 business days (additional fee, where available). Call 888-929-4940.
Carriers include USPS, FedEx, and UPS.
Shipping Costs: A flat $25 covers standard table pads and table extenders up to 100" long, to any U.S. or Canadian address. Very large tables that ship in more than one box, and oversize extenders over 100", may require an added per-box shipping fee — we calculate it from your complete order and confirm the exact amount before processing payment. International orders are quoted individually; call 888-929-4940.
Order Tracking: Once shipped, you'll receive a tracking number by email to monitor your package.
Damaged or Lost Packages: Report any damage or missing package within 48 hours of delivery by emailing Hello@tablepadspro.com, and include photos of both the damaged item and the box. We'll work to resolve it promptly, with a free replacement for verified shipping damage.